Our services

Tailor-made services

Payment solutions

Each organisation has its own culture and operating mode, specific needs and constraints. To meet these requirements, we adapt to existing payment methods or offer flexible payment solutions:

  • payment by badge or key,
  • payment by card,
  • payment in cash.

Service +

With Service +, you benefit from all-encompassing machine management and on-site replenishment services, which clears up operational constraints for you.

Our offer includes:

  • the provision of machines, “base cabinets” and capsule dispensers,
  • the management of the payment system, including the supply of the coin mechanism, if necessary,
  • product replenishment.

Service Aguila

The Aguila is a high-performance coffee machine for which we offer tailor-made services, adapted to its characteristics and specific uses.

Aguila’s contracts include preventive services, updates, on-site travel and necessary repairs.
A dedicated hotline can be reached on 022 708 08 18 and is available to our Aguila customers 7 days a week, from 6 a.m. to 10 p.m.

We guarantee you on-site intervention within the same hours and do everything we can to intervene as quickly as possible.

Capsule recycling

The guarantee of responsible coffee and properly recycled capsules.
Two solutions are available to simplify recycling Nespresso professional capsules.

Our capsules can be collected at any of the 2,700 collection points in Switzerland, which can be located on a map.

You can also use our recycling bag, which can either be collected by the post office or by a bj-coffee delivery person.

For more information about our collection and recycling services, please do not hesitate to contact our Customer Service.

Maintenance and after-sales services

In order for your coffee break to help create a pleasant and harmonious atmosphere in your spaces, we pay particular attention to the maintenance of your machines.

Our teams carry out in-depth assessment of your needs before recommending the solution that matches what you’re looking for. They will be happy to introduce you to our different types of contracts.

All our maintenance contracts include preventive services, on-site travel and repairs (spare parts and labour).

In the event of a breakdown or technical problem, we do everything we can to minimise inconvenience by offering you alternative solutions adapted to your needs that respect your habits. Our technicians are experts that are constantly updating their skills. This allows us to guarantee you high quality, proactive and efficient service.

Delivery

In order for you to ensure that all your customers and employees are satisfied, we want to meet all your needs, even the most urgent ones. For this reason, we guarantee delivery within 24 working hours for any order placed before 3 p.m.

For orders of at least 600 capsules, delivery within Geneva will be handled by our own delivery service. For smaller volumes, delivery is handled by the post office.

Sometimes keeping your customers and employees happy while balancing your daily work can mean having to make last-minute supply runs. For emergency orders, we offer an express delivery service within three hours.

Short-term rental

We also offer a short-term rental service that can best meet all your needs, no matter how off-the-cuff. That means you can organise your events without compromising the quality of either the products or your reception area.

For more information on this service and on our various packages, we invite you to contact our Customer Service on 022 708 08 60 every day from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.

You can also download our order form and send it back by email to the following address: info@bj-coffee.ch.