Each organisation has its own culture and operating mode, specific needs and constraints. To meet these requirements, we adapt to existing payment methods or offer flexible payment solutions:
- payment by badge or key,
- payment by card,
- payment in cash.
With Service +, you benefit from all-encompassing machine management and on-site replenishment services, which clears up operational constraints for you.
Our offer includes:
- the provision of machines,
- the management of the payment system, including the supply of the coin mechanism, if necessary,
- product replenishment.
Maintenance and after-sales services
In order for your coffee break to help create a pleasant and harmonious atmosphere in your spaces, we pay particular attention to the maintenance of your machines.
Our teams carry out in-depth assessment of your needs before recommending the solution that matches what you’re looking for. They will be happy to introduce you to our different types of contracts.
All our maintenance contracts include preventive services, on-site travel and repairs (spare parts and labour).
In the event of a breakdown or technical problem, we do everything we can to minimise inconvenience by offering you alternative solutions adapted to your needs that respect your habits. Our technicians are experts that are constantly updating their skills. This allows us to guarantee you high quality, proactive and efficient service.
In order for you to ensure that all your customers and employees are satisfied, we want to meet all your needs, even the most urgent ones. For this reason, we guarantee delivery within 24 working hours for any order placed before 3 p.m.
Delivery in Geneva is ensured by our deliverymen and offered under the condition of an order of a minimum amount of CHF 140.- excluding taxes. For smaller volumes, delivery is handled by the post office.
Sometimes keeping your customers and employees happy while balancing your daily work can mean having to make last-minute supply runs. For emergency orders, we offer an express delivery service within three hours.
We also offer a short-term rental service that can best meet all your needs, no matter how off-the-cuff. That means you can organise your events without compromising the quality of either the products or your reception area.
For more information on this service, we invite you to contact our Customer Service on 022 708 08 60 from Monday to Friday from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m. or by email at firstname.lastname@example.org.